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Tf Card Reader And Writer Free Webinar ForPlease send me your suggestions for future columns — I’m looking for user-interface or user-experience mistakes that can be described and reproduced reliably, not one-off bugs or general complaints about iTunes. Read that name however you like — in the context of one bad apple spoiling the whole barrel or like the imperative “Bad dog!” In Bad Apple, we’ll dive into a particular aspect of something specific that Apple got wrong. It was fascinating because many of these people were long-time Mac users who had been blindsided by an interface change alongThe way, and who had thus been frustrated by their Macs ever since.Based on this experience, we’re starting a new TidBITS column, called Bad Apple. The ensuing conversation spiraled off in numerous directions as various friends and family members griped, kibitzed, and tried to solve each other’s problems. She was hoping to gather questions from a cross-section of users to inform a webinar she’ll be doing for readers of her “ Take Control of Mac Basics” book soon (see “ Free Webinar for Readers of “Take Control of Mac Basics”,” 5 February 2018). #1577: iPhone 12/12 Pro repair program, fix corrupted Chrome extensions, iCloud Mail custom domains, Chipolo AirTag alternative, 10-digit dialing changesNot long ago, Tonya asked on Facebook what problems people were having with their Macs. It does this in order to compare the library’s contents to the synchronization “truth” at iCloud. Despite the iCloud preference pane throwing an ominous error, the problems did indeed disappear.However, there’s a nasty side effect of turning iCloud off and back on: iCloud Photo Library needs to re-upload all your photos. To solve these problems, I turned iCloud off and back on. Messages wasn’t getting or sending messages, Wi-Fi calling wasn’t working, and after upgrading to 10.13.3, I was unable to enable auto-unlock with my Apple Watch. Here’s the story.I was seeing some strange problems on my 27-inch iMac running macOS 10.13.3 High Sierra. We’re not interested in whining we’d like to see AppleFor our first edition of Bad Apple, I’d like to introduce an “expected behavior” with iCloud Photo Library that Apple should change. Best backup software for mac 2015Turning iCloud Photo Library off and back on Enabling My Photo Stream for a different library and then pointing it back Switching the System Photo Library to another library and back Repairing the Photos library to fix missing or incorrect thumbnails Bad Apple! We don’t see that sort of poor performance with Dropbox or Google Drive, and this behavior is both unnecessary and driving people awayIt turns out that there are quite a few actions that can cause your entire Photos library to be re-uploaded to iCloud, one of which I knew already (see “ More Problems with iCloud Photo Library Uploads,” 19 June 2015): In the end, it took less (possibly much less, since it finished while I was sleeping) than 18 hours to “re-upload” 113 GB over a 6 Mbps upstream link. It’s nearly impossible to test such a hypothesis, and even Apple uses the term “re-upload.” However, it’s also not impacting my Mac or Internet performance as badly it did back in 2015 when I did my first upload (see “ How to Throttle iCloud Photo Library Uploads,” ). Restoring the Photos library from a backupI’m not convinced that these actions actually re-upload everything, since it goes faster than my initial iCloud Photo Library upload. Multi system emulator macCreate a new Photos library, set it to be the System Photo Library, and let Photos download everything from iCloud Photo Library again. I didn’t want to do this because I didn’t want to pay for storage I didn’t need, just on principle. Upgrade to the 2 TB storage plan and downgrade later. All that was true, except for the fact that the reason my iCloud account was so full was because it already held every one of those photos! Every time I clicked Continue to acknowledge that I realized this fact, Photos turned iCloud Photo Library off again.Two workarounds immediately presented themselves: When I tried to turn iCloud Photo Library on again, I was told that I didn’t have enough space: my 200 GB iCloud storage plan had only 56 GB free, but my Photos library contained 113 GB of photos. What if your library is larger than 1 TB? There is no iCloud storage level beyond 2 TB, so you’d be forced to work around the problem by creating a new Photos library and setting that to be your System Photo Library.Later, Steve sent me a link to a couple of pages that explained the situation. So to sum up, a wide variety of common actions can create a situation where the recommended solution is to sign up for an unnecessary storage plan and then cancel it later? The interface gives no hint that this is necessary, and a Photos support expert who had been working in that group for years was equally as shocked as I was? Bad Apple!One final thought about this workaround, for photography buffs who have massive Photos libraries. If I downgraded within 2 weeks, he said, I wouldn’t be charged.We’d had some time to chat while I did things like boot into Safe Mode, and I had asked Steve how long he had been supporting Photos. After a few minutes, he came back, incredulous, and told me that what I was seeing was “expected behavior” and that I should upgrade to a 2 TB plan temporarily. That experience warrants another article, but to make a long story short, after troubleshooting with Steve, a Photos support expert, for 90 minutes, he finally went off to check with even higher-level support. I’ve had to do this already once due to corruption in my Photos library, so I didn’t have anything to lose, and I was almost certain it would work, but it isn’t an ideal solution.I decided to be pig-headed about this problem — there was no reason I could see why iCloud Photo Library didn’t understand that it already held all my photos — so I contacted Apple. Be consistent!When Photos finished re-uploading, I immediately downgraded my iCloud storage plan back to 200 GB. Come on, Apple, this is basic math, and discrepancies like this reduce user confidence. Bad Apple! Why should Photos say at one point that my library is 113.03 GB, and then 94.6 GB at another? And do I have 30,875 photos, 30,879 photos, or some larger number that caused the iCloud progress count at the bottom of the Photos screen to report that it had 33,726 items to go, even though adding the number ofPhotos and videos together never results in a number higher than 31,471. That was extremely scary, so I just clicked Done and moved on.Photos immediately started re-uploading my photos and videos, and I’ll ignore the fact that none of the numbers that Photos reports in various places seem to agree with one another. It summarized my iCloud storage situation and seemingly let me delete data from iCloud. They were good explanations, but I’ll award another “Bad Apple!” for Apple pawning the task of describing “expected behavior” off on a user tip, rather than providing official documentation.After I walked through the steps to upgrade my iCloud storage account to 2 TB, I was presented with an interesting dialog I hadn’t seen before. The woman on the chat was nice, but she had to escalate the problem to iCloud support via the phone since she couldn’t reverse charges. Not a lot of money, certainly, but it is simply wrong for Apple to charge a customer to resolve a problem caused by bad design and “expected behavior.”So I hunted down the email I’d received from Apple with my case number, clicked it to reopen the case, and decided to try the chat since I didn’t want to have a long conversation. I hoped there wouldn’t be an additional charge for the 24 hours I was on the 2 TB plan, but I didn’t think I’d know that for a month.In fact, a couple of days later, I got an invoice from Apple for the 2 TB storage plan for $7.87.
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